I agree that sometimes staff promote this kind of mentality, I don't know if they really feel that the comments are entirely acceptable themselves, or if they believe them to be an unavoidable reality that can only be tolerated. Personally I think that plenty can be done about this issue, but only if we insist so, if we just accept it as the nature of the community then nothing will change. We need to actively discourage this kind of thing if we want to see anything happen.