tiny, i almost went to Colorado springs for boxing =o

where the hell is Colorado Springs

pluto

-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: [email protected]
Sent: Sun, Aug 9, 2009 6:22 am
Subject: SRX1109003035ID - Console is unresponsive

Hello Howard,

Thank you for contacting Microsoft online support for XBOX. I am May and I will be helping you today with this issue.

We received your email and as I understand that when you run the Test Xbox LIVE test, a red "X" appears between the Internet and Xbox LIVE icons, and the value for Test Status for Xbox LIVE is displayed as "Failed."

I know how disappointing it is that you're unable to connect to Xbox Live and your MTU fails. Please be assured that I will do my best to help you resolve the issue.

Here are some things that you can try to resolve the issue. If you already done all the steps below, you may need to call Xbox Customer Support at the number indicated below for further assistance.

MTU test failure
You may experience this issue if the router or the gateway is incompatible with Xbox LIVE or if the router or the gateway has an incorrect MTU setting.

MTU is a setting on the router or on the gateway that can affect network performance. Xbox LIVE requires a minimum MTU setting of 1364. If your console does not pass this test, you cannot sign in to Xbox LIVE. If you have multiple consoles that are connected by using the same connection, this may cause a failed MTU test. A failed MTU test may also occur if the connection to your computer is shared.

To resolve this issue if you have an Xbox LIVE-compatible device, follow these steps.
Notes
. Before you follow these steps, make sure that you power cycle all the devices on the network. For more information about how to power cycle network devices, please click the following web link to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/944294 - How to power cycle home networking devices
. If you use an Xbox LIVE-compatible device, you should not receive this error message. This is true because the MTU should be set to 1364 or higher.
1. Visit the following Xbox Web site to determine whether you have the correct firmware version that is certified as compatible:
http://www.xbox.com/support/connectt.../equipment.htm
See the router or gateway instruction manual for information about how to change the MTU setting.
2. If you share a connection together with a router and a modem, try to make a direct connection without using the router.
Note A direct connection eliminates any router configuration problems.
3. If you can connect without using the router, you may have to manually set the MTU on the router to 1364. To do this, or to determine whether the router supports this feature, see the router support documentation, or contact the router support group.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.

If you would rather contact Xbox Phone Support directly for your console's repair, you may call contact Xbox US and Canada Phone Support by calling 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

May
Microsoft XBOX Support Services
http://support.microsoft.com/

=

i restarted my modem and checked my MTU and the MTU is set to 1492, and when i try the connection test again it still says i do not have enough MTU , my sisters wii is on the same modem, but a wireless connection could that be the problem?

i have been using a gateway connection, i am using an Actiontec GT704WG type B gateway, with one ethernet cable going from the computer to the gateway, and another going from the gateway to my xbox


-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: [email protected]
Sent: Mon, Aug 10, 2009 1:52 am
Subject: SRX1109003035ID - When you run the Test Xbox LIVE Connection, the Test Status for Xbox LIVE displays "Failed" (NXE)

Hello Howard,

Thank you for contacting Microsoft online support for XBOX. I am Leonard and I will be helping you today with your concern.

I understand that you already restarted your modem and checked your MTU which is set to 1492 and tried the connection test again and says that you do not have enought MTU.

I know how disappointing it is when you encounter this kind of issue. Please be assured that I will do my best to help you.

To isolate what is causing this issue, it is advisable that you try to connect your console using a Direct modem connection. For the complete guide, click this link:
http://support.xbox.com/support/en/u...onnection.aspx

After doing the direct connection, check if you can connect to Xbox Live. And kindly set-up your modem connection again: http://support.xbox.com/support/en/u...onnection.aspx

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Leonard
Microsoft XBOX Support Services
http://support.microsoft.com/

i am using the NXE and when i do the connection test it fails right at connection to Live i get a red x between internet and xbox live
when i hit more info it is telling me that my network doesnt have a sufficient MTU setting, and that it has to be 1365, but as i stated before my MTU is set at 1492


-----Original Message-----
From: Xbox Customer Support <XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X2.EM@css. one.microsoft.com>
To: [email protected]
Sent: Mon, Aug 10, 2009 8:31 am
Subject: SRX1109003035ID - Description of the requirements to sign up for Xbox LIVE on your Xbox 360 console

Hello Howard,

Thank you for contacting Microsoft online support for XBOX. I am Leonard and I will be helping you today with this issue.

I understand that you are using a Gateway connection, using an Actiontec GT704WG type B gateway with a Verizon DSL Internet service provider.

However, when you run the connection test, your MTU setting is too low even it is set to 1492.

I know how disappointing it is when you encounter this kind of issue. Please be assured that I will do my best to help you.

Howard, try to disconnect all of your connection from your Gateway to your console, after that set-up your Gateway connection by following the steps from this link: http://support.xbox.com/support/en/u...onnection.aspx

You also mentioned that your sister's console device is connected wirelessly on the same modem. Kindly disable that too just to verify and to isolate what is causing the problem.

Then, kindly try to do the Test Connection again. Follow the steps provided on this link in order to isolate what is causing the problem and to give you the correct steps to resolve the issue: http://support.xbox.com/support/en/u...tworkTest.aspx

After running Xbox Live connection test, please write us back and provide us with mo re specific details.

З The phase where the Xbox Live Connection test fails (Network, Internet, Xbox LIVE, NAT)
З Do you have Pre-NXE dashboard (legacy) or NXE dashboard?
З The exact error message that you are encountering
З Please include other details that can help identify the issue.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1109003035 so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Leonard
Microsoft XBOX Support Services
http://support.xbox.com/

does anyone have infinite knowledge as too help me?

lol i thought u did to but i guess not lol. i have u now!!!! your all mine

the very edge of it

:3