Here's a little story about apple...last year my IPod broke, we rang Apple and they said they'd ring us when they had a replacement...a month or 2 went by and no call, so we rang them again and they said the same thing...about a total of 6 months later we rang up and shouted at the manager and he said to go into their shop to get it replaced and so off we went...now here's the jaw opening part...in that 6 months that they were screwing us around, the warranty expired, and so they tried to make us PAY to get it replaced......its disgusting