Toribash + irc
After spending quite some time in #support it hit me that now that we soon will have yet another babyboom with yet another year of school for the minors and we are counting down for the release of 4.0, two things could be included in the 4.0 release to help newcomers.
Firstly, a big FAQ included in the game, covering both the community, irc, the game, email activation and pretty much everything that could come handy without immediate access to the world wide web and the forums and/or google (read #support)...
Secondly, since we have this lovely IRC which is not being overused in any way, would it be possible to involve a IRC client system in the game? :. that a new server creates a new IRC channel on the IRC server and basically Gms and/or others can take part in the chat without starting the game, and maybe newcomers would not have to quit the game and find the flash based application on the site to reach out in our fabulous IRC network. Of course it could lead to spam and whathaveyou, but to me the Pros seem to outweigh the Cons in this case.
Well, thats my five cents after hanging in #support for some hours today...