Well I thought most of the clan servers were crap anyways but I do think people do deserve refunds but newbs who create servers wont understand how to use the commands/ect, and those should only be given to deserving people, and if shitty servers are made, just ignore 'em and keep track of the ones you like.
I think servers should be removed if there's inactivity so that might help clean up some of the mess that might appear.
Jesus, there's more back lash against this than when toribash announced it was going to be free/the following torishop changes.
EDIT: BTW, that auth bug mentioned above really pisses me off too, I had also hoped for more gameplay features.