This is nothing major but I've been thinking about how some staff members instantly close a complaint thread as soon as the staff's side of the story has been posted. In my opinion this isn't completely fair and whoever is complaining could have more to add in reply to the staffs reply. I just think that staff complaint threads shouldn't be closed until the user admits they are wrong (if they are), if the thread is complaining over something that hasn't been justified FAIRLY (e.g. breaking a small rule and getting 5 points wouldn't be fair), and if it's been 24h after a staff reply and the user hasn't replied. Because there isn't much room for discussion in a few of those cases and re-making threads or re-opening ones because you aren't being given the chance to respond will just result in more trouble for the user. I also believe users should be allowed to add to staff complaints whether that be defending or against a staff member as long as it's not a useless post. I've been infracted for assisting Kyure in a case which I found dumb as I knew what I was talking about but I was infracted for posting on a thread that wasn't about me even though staff assist each other all the time ._.

With regards to your last point first:
We are fine with users posting so long as they understand the context, show that they understand the context, and contribute something meaningful based on that context. Yes, the standards are higher for what would count as a meaningful contribution for a user.

At the same time, all staff members are expected to have an understanding of and a say in the generally applicable context of the rules. For ordinary users, arguing from that context is usually backseat moderating, but moderators aren't backseat. Furthermore, most of the staff members that add to any given complaint thread are either providing context or are hierarchically above the person being complained about. Yes, we do defend each other.

With regards to the infraction you specifically received, I'll bug faint about it if I get the chance. It looks like it's not really super trivial.

As for closing threads immediately, if you are referring to the latest thread about Xylonn, that was closed by the user that posted the complaint according to the logs. If you have specific examples you want explained, feel free to post them.

If you feel your complaint was closed unfairly, we do not actually hold it against you to re-open/re-post it so long as you explain why you believe it was closed unfairly (note that explaining requires the explanation to also make sense).

Oh that clears a lot of this thread up then lol. Thanks for that info, I guess this isn't needed anymore, closing.