Just one thing that came to my mind:
Many players often have toxic chat behavior, if instead of banning them, could be removed their ability to chat forever or for a period of time based on severity, this would dissuade players when they are banned from immediately creating another account to insult as they would lose the progress / items purchased.
And maybe with this there would be more players in multiplayer and less trolling.
Then, however, if the thing is serious, the ban is still used.